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Terms and conditions
Terms and conditions
Customers from outside the EU should contact us for the shipping quote before making a purchase. See our Shipping Policy for details.
To purchase from us you must be over 18.
We accept credit/debit card payments. We can ship worldwide.
Other countries are by bank transfer only. Please contact us for further details.
Just browse our store and add any items you wish to purchase to the shopping basket.
When you have finished, click on the chart/checkout to complete your transaction.
All transactions placed on the line are made through an encrypted service.
If you discover you have made a mistake with your order please contact us immediately.
All prices and offers are subject to change and availability.
The VAT is charged on all prices (including carriage)
See details on the return policy page
Subject to the right of Consumers to return goods for refund under The Consumer Protection (Distance Selling) Regulations, We do not sell products on a trial basis. Customers are strongly advised to check the suitability and specifications of products before ordering. In some instances, Customers may benefit from special price discounts. Such goods are not returnable and may not be sold to other customers. Accordingly, orders for such goods cannot be canceled and we can only return or repair Goods where they prove to be defective and the Goods are returned for repair or replacement.
In the event that Floor4ply.com, at its discretion unless the Consumer Protection (Distance Selling) Regulations, agrees to accept the return for credit of unwanted products, the goods must be returned with our prior written agreement within 14 days of delivery. The goods must be unopened and in perfect re-saleable condition, All goods returned in these circumstances will be subject to a 20% re-stocking fee of our sale price for the goods in addition to two-way carriage costs. Please ensure that the product(s) you have purchased are to your specification prior to breaking the manufacturer's seals. This will avoid disappointment and the product(s) being rejected, should you wish to return them.
Reduced price offer & Liquidation Products
1 Goods sold on "Reduced price offer" or "Liquidation Stock" are downgraded goods that our company is able to offer at a discount on the normal catalog price. Stocks of goods offered as above are limited and such goods are sold subject to the following special rules. These special rules apply in addition to, and in the event of any conflict override, all of our other terms and conditions, except those terms and conditions specifically covering Consumers.
2 Upon receipt of an order, we will check stock availability. Until stock availability is confirmed to the customer, a confirmation email will be sent to the customer.
3 All goods sold by us as Reduced price offer & Liquidation Products are sold subject to the following special rules that apply in addition to our other terms and conditions.
4 Prices are not subject to value, cash or volume discounts.
It is the customer’s responsibility to ensure the safe return of the goods.
Cost of returning goods are solely the responsibility of the customer.
Thickness: All materials supplied are +/- 1mm tolerance
We recommend the use of flooring adhesive with all rubber floorings
Rolls of Rubber Matting & Flooring are very Heavy and should always be handled by 2-3 people.
Staining & Marking
Please note all rubber products can stain or mark your existing floor and no liability will be accepted in this situation.
You have the right to cancel within seven days of receipt of your goods,
All items must be returned in the original packaging. If merchandise is defective or if you have received the wrong item, floor4play.com will either immediately replace the item or issue a credit or refund within 7 days once the merchandise has been collected by us.